General Policies
Training Sessions
- You need to sign Consent to Exercise / Release of Liability form before your first session.
- REPS must have your current information on a Health Questionnaire before your first session, and you must update it whenever there may be changes in your health and medical issues. You need to obtain a Medical Release from your doctor if you’ve had health or orthopedic problems and/or if the release form is requested by REPS.
- If you have at least one 55-minute session or two ½-hour personal training sessions per week you get complimentary use of the cardio equipment on your own whenever REPS is open, first come, first served. REPS does not provide unsupervised use (= workouts without a trainer) of its weight and/or pilates equipment, that is, REPS is exclusively a personal training studio.
- Please arrive at minimum 5-10 minutes early, so that you may warm up prior to your training session. If you arrive late, the training session will not be extended.
- During your sessions, you will learn how to use the equipment, stability balls, resistance bands, stretching exercises ,etc. We encourage you to ask your trainer questions to help you learn.
Hours of Operation
- REPS Fitness and Training Center does not operate based on fixed hours of operation. We open when we have client session(s), or have confirmed fitness classes scheduled.
- The Center takes clients 7 days a week, on weekdays 6am - 6pm (extra fee if earlier or later), and on weekends depending on our trainers' availability and client requests.
- The best time to call for information is at 9am and 12noon.
Payments
- Payment is due at the time of service.
- In order for you to receive the package-based rates you need to pay the full amount in advance.
- REPS/ your trainer will inform you when you have used all your paid sessions and a new payment is due.
Cancellations
- You must call REPS at 808-875-1066 for all cancellations and changes, and REPS informs your trainer.
- We ask for this so that we do not lose an opportunity to schedule another client for the trainer.
- To avoid being charged for reserved private sessions you must provide 24 hours notice of any change or cancellation. REPS will mark all late cancels and no-shows as a regular session with full fee. Switching your time to a different one the same day is still a late cancellation for the original time slot if you requested the change in less than 24 hours prior to you appointment.
Trainer Substitutions
- REPS will assist in scheduling your sessions with your preferred trainer(s). On occasion there may be a need to have you with a new trainer, for reasons including such as a change in a trainer’s availability, vacation, illness, doctor’s appointments, family emergencies, etc. We appreciate your understanding and flexibility, and we will always try to match your needs with a trainer that fits.
- If for any reason you wish to change trainers please let us know. All of us at REPS work together as a team, and we will do our best to keep you happy with us and our services.
Absence from Your Program / Vacations
- REPS requests that a fourteen (14) day advance notice be given in the case that you vacation or plan to be absent from your regularly scheduled sessions.
- During the high season, October 1st thru May 31st, our 24-hour cancellation policy applies up to a 14-day limit, that is 2 consecutive weeks. If you cancel your appointments for any reason for more than 2 consecutive weeks, REPS reserves the right to release the schedule for other clients who may be waiting for regular times. If you wish to 100% secure your time slot for your return you will need to do so with full regular session fee for each standing appointment session that you intend not to attend in the 15 or more days.
Advance Scheduling
- For the high season of our business, October 1st thru May 31st, session times will be reserved as clients return. Full-time Maui residents have priority in keeping their regular session times. Seasonal clients who return in October can secure times before times are scheduled for clients who return in November or December. If you are a seasonal client please let us know when you return, and REPS will do its best to accommodate you with your preferred session times. If necessary we will offer other time and/or trainer options for your consideration.
Refunds
- You may cancel with REPS, preferably in writing and within 7 days after your last attended session. You may send your notice by registered mail to REPS, 161 Wailea Ike Place, B-101, Wailea, HI 96753 or you may deliver it in person to one of the owners, Hannu or Marjo Selin.
- If you cancel your agreement with REPS, you have two options: you may sell or gift your remaining sessions to another person or receive a refund after we prorate to the appropriate session rate according to our fee structure (fees at the time you purchased your package of sessions).
“Gym Etiquette” / Courtesy to All REPS Clients
- Please wear clean closed-toe athletic shoes. Use the outdoor doormat to remove grass and sand from your shoes before entering REPS.
- For yoga/pilates in the small room and for the pilates reformer work in the main room you may wear just socks or be barefoot.
- Your cell phone should be turned off inside REPS. This ensures you and others undisturbed time to exercise and get the most benefit from the session. If you must be able to receive calls during your workout please keep your phone on you with the ring volume low or on a silent vibration mode.
- Let your trainer know if you feel the music should be different, and he/she will find something that is acceptable for all those present.
- After your time on a treadmill, bike, or elliptical climber please tidy up the machine for it to be ready for the next person. Use the provided disinfecting wipes.
- After your session please toss your towel in the basket and your water cup into the trash can.
Group Fitness Classes at REPS
Please review a separate “Group Class Schedule & Policies” sheet available at our Front Desk.
REPS Fitness Philosophy
Stay Active, be fit, and have fun ! Enjoy every day ! Give yourself the benefits from all various forms of physical exercise; REPS-contracted fitness instructors offer you: weight-training, pilates, yoga, tai chi, aerobics, Spinning, core-conditioning, kick-boxing, etc. Stay committed to your regimen while ready to try and add something new, too ! Welcome to REPS Ohana !
